Craig A. Leisy was Manager of the Consumer Protection Unit for the City of Seattle for 22 years where he regulated the TNC, taxicab, limousine, and towing industries as well as weights and measures. He retired to a writing career in 2017.
"""Based upon many years of first-hand experience as a transportation regulator, Craig Leisy has written a comprehensive historic analysis of the Seattle taxicab and vehicle-for-hire industry. He has thoroughly documented the economic, social, political and logistical factors leading up to the takeover of the market by phone app based ride-hail companies, particularly Uber and Lyft. The Seattle story in this regard is strikingly similar to the stories of many other cities throughout North America and the world, making this book a compelling read."" — Thomas M. Drischler, retired former Taxicab Regulator for the City of Los Angeles, USA (1999 - 2016) and past chair of the International Association of Transportation Regulators"