The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer...

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Kristina Bäckström Carys Egan-Wyer

The Future of Consumption

How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Kristina Bäckström, Carys Egan-Wyer, Emma Samsioe

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Hardback

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English

Palgrave Macmillan
05 October 2023

Sales & marketing; Retail sector

This open access book presents three future consumption trends—technology, sustainability, and wellbeing—and discusses what impact those trends will have on the ways we shop.

What will be important to the consumers of the future? And how will their retail experiences look and feel? Will technology, sustainability, and wellbeing trends fundamentally change how we consume? And how should retail managers respond to these trends in order to provide the customer experiences of the future? Blending academic perspectives with reflections from innovative retailers, this book explores all these questions and more.

Essential reading for retail managers who want to know how future consumption trends will affect the industry, this book also benefits students and researchers of retail and consumption who want to better understand how these interdependent fields are linked.

Edited by: Kristina Bäckström, Carys Egan-Wyer, Emma Samsioe
Imprint: Palgrave Macmillan
Country of Publication: Switzerland
Edition: 1st ed. 2024
Dimensions: Height: 210mm, Width: 148mm,
Weight: 667g
ISBN: 9783031332456
ISBN 10: 3031332458
Pages: 383
Publication Date: 05 October 2023
Audience: Professional and scholarly , Undergraduate
Format: Hardback
Publisher's Status: Active

Kristina Bäckström is a Senior Lecturer at the Department of Service Studies & Centre for Retail Research, Lund University. Carys Egan-Wyer is a Senior Lecturer at the Department of Business Administration & Centre for Retail Research, Lund University. Emma Samsioe is an Associate Senior Lecturer at the Department of Service Studies & Centre for Retail Research, Lund University.