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The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals by Chris Jennings at Abbey's Bookshop,
The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients...
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Chris Jennings

The Client Retention Matrix

A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase...

Chris Jennings

$43.95   $43.46

Paperback

Not in-store but you can order this
How long will it take?
English
Chris Jennings Group
24 April 2024
Customer services
In the first book of the Conversations Made Easy series, entrepreneur, speaker, and consultant Chris Jennings taught you how to win more clients. Now he's teaching you how to keep them.

Client relationships are the lifeblood of any business, yet so many business leaders fail to develop any kind of organized, team-wide methodology for making sure clients stay happy, stay committed, expand their business, and consistently refer new clients. They know they have a problem, because client opportunities die on the vine. Their teams are overworked and stressed. Projects stall or flame out completely. Everyone in the company is busy, but profit margins aren't where they should be.

If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You'll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience. Your clients will stay longer, and they'll create a referral pipeline that will take your business to the next level.

It's time to stop the cycle of stress and turnover and start building client relationships that last. The Client Retention Matrix is your playbook for turning things around-starting right now.
By:  
Imprint:   Chris Jennings Group
Dimensions:   Height: 216mm,  Width: 140mm,  Spine: 16mm
Weight:   354g
ISBN:   9781962341103
ISBN 10:   1962341100
Pages:   276
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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