Peter Reilly is Director of Consultancy at the Institute for Employment Studies. Prior to joining the Institute he spent many years with Shell as an HR manager in the UK and overseas. He is the author of Flexibility at Work, published by Gower. Tony Williams is the Director of HR, Wealth Management at the Royal Bank of Scotland Group. He was previously responsible for implementing a fully integrated shared services model following the successful acquisition and integration of NatWest in 2000. Peter and Tony also co-authored How to Get Best Value from HR: The Shared Services Option, published by Gower.
'Filled with thoughtfulness and rich insights, this book reveals how HR can make its best strategic contribution, and obstacles it must overcome...There are a lot of books taking a strategic approach to HR and trying to look ahead, but this one is exceptionally good.' - Yvette Borcia and Gerry Stern ""Stern's Management Review Online"" 'A wealth of insight and experience for others to learn from and to adapt to their own organisations'. Mike Watts, Director of HR Transformation for the UK Civil Service 'There are surprisingly few books about the HR function itself, rather than its policies, set in a UK context. Of those, there are very few good ones - and this book is definitely one of them.' Duncan Brown, Assistant Director-General CIPD in People Management Magazine 'This is a comprehensive and reflective volume that should prove to be a valuable information source for teachers, students and practitioners within the HR field.' Economic Outlook and Business Review.