Dealing with Difficult People

HBR Emotional Intelligence Series

Harvard Business Review, Tony Schwartz, Mark Gerzon , Holly Weeks

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English

Harvard Business School
01 July 2018

Economics & Business; Personnel & human resources management

Series: HBR Emotional Intelligence

At the heart of dealing with difficult people is handling their - and your own - emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues - and how to build the empathy and resilience to make those relationships more productive.

How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review . Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

By: Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
Imprint: Harvard Business School
Country of Publication: United States
Dimensions: Height: 177mm, Width: 127mm,
ISBN: 9781633696082
ISBN 10: 1633696081
Series: HBR Emotional Intelligence
Pages: 172
Publication Date: 01 July 2018
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview