Quality as an Organizational Strategy

Building a System of Improvement

Clifford L Norman, Lloyd P Provost, David M Williams

$80.95 $69.18

Hardback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Provident Heierman Press
01 October 2024

Business strategy; Management: leadership & motivation; Quality Assurance (QA) & Total Quality Management (TQM)

Summary
Details

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.

Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement, marketing, planning, and execution of improvement projects to optimize the performance of any organization.

Five activities for leaders to focus the organization on improvement:

Purpose activity - Establish and communicate the purpose of the organization

System activity - View the organization as a system (System Map and Vector of Measures) Obtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfilling Planning activity - Planning to improve Managing improvement activity - Managing improvement efforts

By: Clifford L Norman, Lloyd P Provost, David M Williams
Imprint: Provident Heierman Press
Dimensions: Height: 254mm, Width: 178mm, Spine: 24mm
Weight: 953g
ISBN: 9798990466135
Pages: 426
Publication Date: 01 October 2024
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active