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Case Studies in Customer Service

Gerard Assey

$42.95   $36.88

Paperback

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English
Gerard Assey
19 August 2024
Case Studies in Customer Service offers a deep dive into real-world scenarios across diverse industries, providing invaluable insights for service professionals, managers, and trainers. This practical guide is designed to enhance your customer service skills through detailed case studies in B2B, B2C, and Retail Sectors. Each case presents a challenging customer service issue, stimulating discussion questions, and thought-provoking exercises to develop actionable strategies. Discover how to tackle complex problems, improve customer satisfaction, and foster a customer-centric culture within your organization. Whether you are looking to train your team, enhance your own skills, or gain a competitive edge, this book is an essential resource for achieving excellence in customer service.

Uncover the secrets to delivering exceptional service that drives loyalty and business success. Case Studies in Customer Service is your roadmap to mastering the art of outstanding customer care.
By:  
Imprint:   Gerard Assey
Dimensions:   Height: 216mm,  Width: 140mm,  Spine: 9mm
Weight:   204g
ISBN:   9798227133670
Pages:   156
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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