Call Center Connections

Keys to Produce Successful Customer Service Outcomes

Peter Lyle DeHaan

$57.95 $49.11

Hardback

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QTY:

English

Rock Rooster Books
06 June 2024

Business communication & presentation; Sales & marketing; Customer services

Series: Call Center Success Series,

Running a call center is hard. But it can also be rewarding.

Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.

Experience a thriving center operation and become a leader in customer service with Call Center Connections.

Benefits:

Boost staff morale and appreciation

Create a positive customer experience

Improve leadership skills and strategies

What's inside:

Learn how to find the perfect call center manager

Explore the benefits of using home-based agents

Discover the impact of artificial intelligence on call centers

Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.

Discover:

How your management style may be hurting your call center

An easy way to determine agent starting pay

Ways to enhance the customer experience

Five tips for agent customer service success

How to optimize your call center for better outcomes

Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.

Get your copy of Call Center Connections today.

By: Peter Lyle DeHaan
Imprint: Rock Rooster Books
Volume: 3
Dimensions: Height: 229mm, Width: 152mm, Spine: 14mm
Weight: 485g
ISBN: 9798888090831
Series: Call Center Success Series,
Pages: 238
Publication Date: 06 June 2024
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location outsource call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.