Through the frame of Zoom, this collection of essays examines the rapid emergence of videoconferencing in everyday life under COVID-19, its preexisting performative logic, and the ongoing implication of these practices for millions of individuals and institutions.
The year 2023 marked the end of the World Health Organization’s classification of the COVID-19 outbreak as a “public health emergency of international concern,” yet many of the organizational and institutional restructurings that occurred in the rapid response to the pandemic have remained firmly in place. The prevalence of videoconferencing in everyday life marks one such instance, not only highlighting the dramatic social and cultural transformations that occurred during a period of lockdowns, social distancing, and stay-at-home orders, but also serving as an index of all that has emerged as the “new normal” since March 2020.
Overnight, it seemed, Zoom emerged as the default videoconferencing platform, rapidly morphing from brand name to eponymous generic. While this volume focuses predominantly on Zoom and its place in the collective imagination and daily practice of those of us whose lives are profoundly caught up in digital networks, many of these insights presented here apply to other videoconferencing platforms as well, and a supporting logic that has governed neoliberal lives since long before the first lockdowns began. The twelve chapters in this collection explore how videoconferencing platforms in general, and Zoom in particular, have provided individuals and institutions new modes of “engagement,” while at the same time reifying, normalizing, and domesticating modes of surveillance, control, and marginalization that have been part and parcel of a networked-based performative logic for nearly a century.
List of Figures List of Tables List of Contributors Acknowledgments Introduction: The Performative Logic of Zoom Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) Part 1 : Zoom Embodiments Introduction Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) 1. The Face of the Network: Subjectivity, Securitization, and the Production of Sad Affect on Zoom Ricky D. Crano (University of California, Irvine, USA) 2. Mediating the Death of a Parent: Zoom and the Deathbed Vigil Susan A. Sci (Regis University, USA) 3. Zoom Etiquette Guides: Negotiating Between Workplace Professionalism and Gendered Homeplace Surveillance in the Videoconferencing Borderlands Jacquelyne Thoni Howard (Tulane University, USA) Part 2: Staging Zoom Introduction Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) 4. Proxemics and Nonverbal Communication Dilemmas on Zoom John A. McArthur (Furman University, USA) 5. Zoom’s Performative Window: Affordances and Constraints Daniel Paul O’Brien (University of Essex, UK) 6. Eigengrau: Reimagining Videoconferencing as a “Slow Platform” Craig Fahner (New York University, USA) Part 3: Transverse Networks and the Neoliberal University Introduction Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) 7. The Zoom Machinic in Postdigital Learning Ecologies: An Exploration of Educators’ Experiences via Three Case Studies Kathryn Grushka (The University of Newcastle, Australia), Rachel Buchanan (The University of Newcastle, Australia), Michael Whittington (The University of Newcastle, Australia), and Rory Davis (The University of Newcastle, Australia) 8. “Networked Togetherness, I Guess ¯\_(?)_/¯”: Subverting the Academic Zoom Chat through the Subcultural Collective Alexis-Carlota Cochrane (McMaster University, Canada) and Theresa N. Kenney (McMaster University, Canada) 9. Stage Directions and Snarky Comments: Shadow Networks in Zoom Meetings Throughout the COVID-19 Pandemic Heather J. Carmack (Mayo Clinic, USA), Heather M. Stassen (Daemen University, USA), Tennley A. Vik (University of Nevada, Reno, USA), and Jocelyn M. DeGroot (Southern Illinois University Edwardsville, USA) Part 4: Unstable Connections Introduction Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) 10. Locked In or Locked Out? Aging Migrants Enacting Autonomous and Dependent Co-presence on Zoom during the Pandemic Earvin Charles B. Cabalquinto (Monash University, Australia) 11. “Zoom Saved All Our Lives”: A Case of Nonprofit Resilient Organizing During the COVID-19 Pandemic Evgeniya Pyatovskaya (University of South Florida, USA) 12. (Un)expected Errors Mark Nunes (Appalachian State University, USA) and Cassandra Ozog (University of Regina, Canada) Index
Mark Nunes is Professor of Interdisciplinary Studies at Appalachian State University. His publications include Error: Glitch, Noise, and Jam in New Media Cultures (Bloomsbury, 2012) and Cyberspaces of Everyday Life (2006). Cassandra Ozog is an instructor in the Department of Sociology and Social Studies at the University of Regina, in Treaty 4 Territory, Canada.
Reviews for “You're Muted"": Performance, Precarity, and the Logic of Zoom
After the Zoom hegemony during Covid, this rich collection describes the unfolding of a diverse techno culture. How should remote social interaction be designed? Breaking out of the spectator grid is one. Less performative self-monitoring, more critical engagement another. Listening carefully to users, as the authors have done, turns out to be key if we want to create hybrid togetherness--so necessary in this divisive techno-world. * Geert Lovink, Media Theorist, Institute of Network Cultures, Amsterdam, the Netherlands *
