Joan van Emden was Director of the Jove Centre, a consultancy specializing in technical writing and presentations. She was also a visiting lecturer at the University of Reading, UK and wrote a number of books on communication issues. Lucinda Becker is Professor of Pedagogy in English Literature at the University of Reading, UK. She is also a professional trainer and the author of The Mature Student’s Handbook and 14 Days to Exam Success and Presentation Skills for Students (with Joan van Emden).