Revolutionary retail guru Paco Underhill is back with fresh observations and important lessons in this completely revised edition of his classic, witty bestselling book on our ever-evolving consumer culture. This enlightening edition includes new information on:
-The latest trends in online retail--what retailers are doing right and what they're doing wrong--and how nearly every Internet retailer from iTunes to Amazon can drastically improve how it serves its customers.
-A guided tour of the most innovative stores, malls and retail environments around the world--almost all of which are springing up in countries where prosperity is new. An enormous indoor ski slope attracts shoppers to a mall in Dubai; an uber-luxurious Sao Paolo department store provides its customers with personal shoppers; a mall in South Africa has a wave pool for surfing.
The new Why We Buy is an essential guide that offers advice on how to keep your changing customers and entice new and eager ones.
By:
Underhill Imprint: Simon & Schuster Country of Publication: United States Dimensions:
Height: 214mm,
Width: 140mm,
Spine: 20mm
Weight: 284g ISBN:9781416595243 ISBN 10: 1416595244 Pages: 306 Publication Date:30 December 2008 Audience:
College/higher education
,
Professional and scholarly
,
Professional and scholarly
,
A / AS level
,
Further / Higher Education
Format:Paperback Publisher's Status: Active
Reviews for Why We Buy
At last, here is a book that gives this underrated skill the respect it deserves. -- The New York Times