Ian Andrew James is Challenging Behaviour Trust Lead for Older People and Consultant Clinical Psychologist in Northumberland Tyne and Wear NHS Trust. Ian is also an Honorary Professor at Bradford University. Dr Louisa Jackman worked in Older People's Psychological Services for 13 years until recently moving to work in neuropsychology. She now works with people with Acquired Brain Injury in Northumberland, Tyne & Wear NHS Trust.