Fiona Oates is a social work-trained practitioner, consultant, educator and researcher with 20 years of experience working with vulnerable children and their families. Dr Oates has a strong interest in supporting the professional development and wellbeing needs of practitioners working in trauma-laden environments with an emphasis on child protection. Dr Oates has developed a model of support that is trauma informed and practitioner centered: the TISS model. The TISS model acknowledges the challenging occupational environment of practitioners that work with vulnerable children work and has context-specific strategies embedded within. Dr Oates is based in Far North Queensland, Australia