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The Journey to Service Excellence

John Sansbury

$93.95   $79.48

Paperback

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English
New Generation Publishing
21 June 2024
For those seeking to achieve service excellence this guide is indispensable. Grounded in IT service management (ITSM) principles from frameworks like ITIL, Lean, DevOps, and Agile, this book provides actionable advice for applying these frameworks throughout the entire organisation. Key Highlights

- Actionable Guidance: Unlike traditional resources that require organisations to tailor the frameworks to their needs, this book delivers clear, practical steps to optimise customer service.

- Comprehensive Scope: The advice extends beyond IT, promoting a cohesive approach to service management across all business functions.

- Expert Insights: Drawing from over fifty years of experience and insights from leading companies and practitioners worldwide, the author offers valuable advice for managers to enhance service excellence within their teams and the wider enterprise. Empowering Your Journey With this book, individuals, teams, managers, and organisations are inspired and equipped to embark on their own 'Journey to Service Excellence.' Start your journey today, using proven frameworks and expert insights to elevate customer service to new heights.
By:  
Imprint:   New Generation Publishing
Country of Publication:   United Kingdom
Dimensions:   Height: 279mm,  Width: 216mm,  Spine: 18mm
Weight:   812g
ISBN:   9781835632024
ISBN 10:   1835632025
Pages:   258
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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