The Happy Index

Lessons in Upside-Down Management

James Timpson

$45

Hardback

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English

HarperNorth
15 February 2024

Business ethics; Management: leadership & motivation; Management decision making; Business communication & presentation; Ownership & organisation of enterprises

Discover the key to positive workplaces and better results from one of Britain's most successful leaders. 'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian

The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.

James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.

The Happy Index invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.

From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.

By: James Timpson
Imprint: HarperNorth
Country of Publication: United Kingdom
Dimensions: Height: 240mm, Width: 159mm, Spine: 33mm
Weight: 520g
ISBN: 9780008654740
ISBN 10: 0008654743
Pages: 320
Publication Date: 15 February 2024
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

James Timpson OBE is the CEO of the five-generation, family-owned company Timpson, which includes many of the UK's best-known high street retailers, including Snappy Snaps, Max Spielman, The Watch Lab and more. In addition to overseeing the daily operations of over 2,000 locations, James is Chair of the Prison Reform Trust and regularly advises figures across the private and public sectors. He is the father to three adult children and lives in Cheshire with his wife, Roisin. The Happy Index is his first book and all of his earnings will be given to the Prison Reform Trust.

Reviews for The Happy Index: Lessons in Upside-Down Management

‘The way that he operates is the way I’d like the whole world to operate’ – Jake Humphrey, host of The High Performance Podcast ‘Timpson has long set the standard as a thoughtful employer. This book explains the secrets to its success. A must-read for anyone who cares about better ways of doing business’ – Oliver Shah, Sunday Times ‘These lessons give you the tools to a brighter, happier workplace' – Roisin Currie, CEO of Greggs ‘Continually going above and beyond, The Happy Index is a beacon of hope for businesses everywhere’ – Julian Richer, entrepreneur and author of The Ethical Capitalist ‘Not only do Timpson look after their own people, but they also genuinely care about helping others in need’ – Sir Tom Hunter, philanthropist and entrepreneur 'Proves that businesses can be a force for positive change in our communities' – Pia Sinha, CEO of Prison Reform Trust ‘Timpson is a very special British family business that has much to teach all of us about building a welcoming and winning culture that always puts people first. This book is a great guide to how you can do the same.’ – Richard Walker OBE