The Chairman's Lounge

The Inside Story of How Qantas Sold Us Out

Joe Aston

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English

Simon & Schuster
01 November 2024

Biography: business & industry; Australian Society

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From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nation’s favourite brands brought itself to ground.

Before Covid, both Qantas and its CEO Alan Joyce were flying high, the darlings of customers, staff and investors. After Covid hit, only money mattered – in particular, the company’s share price and extraordinary executive bonuses. Illegally redundant workers, unethical flight credits, abysmal customer service, antique aircraft: these became Qantas’ new brand.

How did things go so badly wrong? Why were customers at the end of the queue? And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed over billions in subsidies and protected lucrative flight routes from foreign competition? For the first time, The Chairman’s Lounge tells the full story of how one company banked the nation’s loyalty and then cashed in on it.

In his celebrated column Rear Window for the Australian Financial Review, Joe Aston’s reporting of the ethical failings of Qantas spurred the early retirement of its CEO and the resignation of its chairman. With fresh interviews and revelations, written in Aston’s trademark swashbuckling style, The Chairman’s Lounge is the definitive account of how Qantas was brought to ground and who did it. It is a parable of our times.

‘A masterclass in investigative journalism … A scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive’

Adele Ferguson

By: Joe Aston
Imprint: Simon & Schuster
Country of Publication: Australia
Dimensions: Height: 234mm, Width: 153mm,
ISBN: 9781761429767
ISBN 10: 1761429760
Pages: 352
Publication Date: 01 November 2024
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Forthcoming

Joe Aston wrote the celebrated ‘Rear Window’ column at the AFR for 12 years. Prior to that, he worked in corporate communications – including at Qantas. He lives in Sydney.

Reviews for The Chairman's Lounge: The Inside Story of How Qantas Sold Us Out

‘A masterclass in investigative journalism and a gripping, must read. Aston's blistering exposé of Qantas is a scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive.’ -- Adele Ferguson ‘A cracking read … Joe Aston is a once-in-a-generation adornment to business journalism with fearless resolve, razor sharp intellect and remarkable writing skills.’ -- Hedley Thomas ‘Helmets are required for this book, the zingers never stop.’ -- Kate McClymont