The Art of Adjusting

Writing Down the Unwritten Rules of Claims Handling

Chantal M Roberts

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English

Tilting at Windmills Press
01 July 2021

Insurance & actuarial studies; Insurance law

Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the brain drain of the Baby Boomers leaving and no clear educational process for adjusters.

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:

Write better reservation of rights letters Handle irate insureds and claimants in a more professional manner Understand how to read an estimate and medical records.

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.

By: Chantal M Roberts
Imprint: Tilting at Windmills Press
Edition: Large type / large print edition
Dimensions: Height: 254mm, Width: 178mm, Spine: 17mm
Weight: 549g
ISBN: 9781737426806
ISBN 10: 1737426803
Pages: 314
Publication Date: 01 July 2021
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. She is passionate about good faith claims handling and strongly believes being an adjuster is a noble career choice. She is a self-described insurance nerd and actually enjoys talking about claims handling. She attempts to insert humor into a topic that is about as dry as burnt toast and is available for hire to instruct adjusters on what she believes is the correct way to handle claims based on her experience both as an adjuster, a claims manager, and an expert witness. She is also a published author of several articles in professional journals with topics ranging from active shooters to COVID-19 claim handling to pitfalls in marijuana policies. Chantal lives in Overland Park, KS with her extremely tolerant husband, her loving dog, and a cat who correctly ignores her.