The integration of pioneering information and communication technologies has transformed the hospitality sector. This groundbreaking book delves into the transformative power of cutting-edge technologies in the world of high-end travel and accommodation. As the digital revolution continues to reshape our lives, this book offers an exclusive look at how the hospitality industry is adapting and evolving to cater to the sophisticated tastes of the modern, tech-savvy traveller.
In this eye-opening exploration, readers will be taken on a journey through the latest innovations in artificial intelligence, blockchain, and the metaverse as they intersect with the world of luxury hospitality. From AI-driven concierge services and smart hotel rooms that cater to guests' every whim to the democratization of luxury experiences through blockchain-based loyalty programmes and the rise of virtual reality travel, this book reveals the extraordinary possibilities that lie ahead for the discerning traveller.
With insights from international experts, this edited collection provides a comprehensive and engaging overview of the current and future trends shaping the industry and will be valuable to scholars and postgraduate researchers across the hospitality sector, innovation, and luxury management.
1. Digital Trends in the Hospitality Industry: Exploring the Metaverse Dr.C.Vijai and Dr.Worakamol Wisetsri 2. Exploring the Future of Luxury in Rural Tourism; Predicting Trends, Technologies, Opportunities and Challenges in the Digital Era Dr.A.J.Frederick, Dr. Aniruddh Vijay and Dr.Sebastian T.Joseph 3. Transformative technologies changing the hospitality landscape: A study of digital payment systems in the hospitality industry Dr. Anil Singh Parihar, Anoop Kumar, Prof. Rajendra Khatik 4 Digital Finance in the Hospitality Industry: Advancements, Challenges, and Opportunities Kamakshi Mehta and Umesh Solanki 5. Convergence of E-Banking and Hospitality in India: Exploring Opportunities and Challenges Dr. Prashant H Bhagat and Piyush Kumar Jain 6. Convergence of Metaverse and Luxury Hospitality as Avenues for Future Investigation: Agenda for Research, Practice, and Legal Outcomes Dr. Bhupinder Singh and Prof. Christian Kaunert 7. Fostering Women’s Empowerment in Europe: Case Studies of Innovation in AI, Blockchain, and the Metaverse Prashasti Pritiprada, Dr. Ipseeta Satpathy,Dr. B.C.M. Patnaik, Dr. Park Thaichon 8. Leveraging Digital Transformation In Marketing Of Home Stay Businesses To Promote Tourism In The Hospitality Industry Dr. Vijay Prakash Gupta 9.Assessment of Enablers for Adoption of Blockchain Technology in Indian Hospitality Industry Dr. Smita Sharma and Dr. Roopashree Raghavendra Rao 10. Impact of AI in tourism Industry: A Double-Edged Sword Dr. Rahul Joshi 11. AI and IoT Applications in the Hospitality Industry: A Study of Their Potential in Transforming Indian Online Travel Market by 2030 Dr. Archan Mitra and Dr. Vishal Jain 12.AI-Enabled Guest Experience: Disrupting Hospitality through Next-Generation AI Technologies Dr. Princi Gupta and Prof. Renu Pareek 13. Enhancing Hospitality Service Quality with Artificial Intelligence Nurhafihz Noor, Zahirah Zainol, and Ashley Tong 14. AI in Hospitality Industry: Revolutionizing Guest Experience Dr. Malla Jogarao 15. Artificial Intelligence (AI)-Powered Chatbots: Providing instant support and personalized recommendations to guests 24/7 Dr. Tarun Kumar Vashishth, Vikas Sharma, Dr. Kewal Krishan Sharma, Dr. Bhupendra Kumar, Atul Kumar, Rajneesh Panwar 16. Charting New Realms: Metaverse Analytics in the Hospitality Landscape Zahid Hussain and Dr. Arman Khan 17. Role of Digitization in the Luxury Hospitality Industry: A Bibliometric and Content Analysis Pratim Chatterjee , José Vargas-Hernández, and Namrata Chakrabortty 18.Evaluation of consumer experiences by extended AIDUA Framework in the world of Metaverse – The Future of next-gen hospitality Dr. Subbulakshmi Somu, Prof. K. Asha, and Dr. Roopashree Rao 19. Exploring the Role of Artificial Intelligence for Luxury Hotel Brands: A Case Study in Europe Udgam Mishra, Dr. Nirma Sadamali Jayawardena, and Dr. Park Thaichon 20.Transforming Workplace Wellness in Next-Generation Hospitality Industry by leveraging transformational Digital technologies and tools Namita Priya, Dr. Ipseeta Satpathy, Dr. B.C.M. Patnaik, and Dr. Park Thaichom
Park Thaichon is Associate Professor of Marketing at the University of Southern Queensland and Adjunct Associate Professor of Marketing at the Griffith Asia Institute, Griffith University. Park's research, teaching, and consulting focus on digital marketing, AI, technology, relationship marketing, and consumer behaviour. He has been appointed to various leadership roles, for instance, in research, learning and teaching, student recruitment and agent engagements, and academic community service. Pushan Kumar Dutta, Assistant Professor at Amity University Kolkata, Erasmus Mundus Post-doctorate, and ATL Mentor of Change, leverages over 12 years of interdisciplinary research across data mining, AI, sustainability, biomedical intelligent systems, and more, as evident through his 20 edited volumes with top publishers to advance critical conversations on industry 5.0 and machine ethics. Pethuru Raj Chelliah is working as Chief Architect and Vice President in the Site Reliability Engineering (SRE) division of Reliance Jio Infocomm Ltd. (RJIL), Bangalore. He has worked with IBM Global Cloud Center of Excellence (CoE), Wipro Consulting Services (WCS), and Robert Bosch Corporate Research (CR). He has 17 years of IT industry experience and 8 years of research experience. Sachin Gupta is Assistant Professor at Mohanlal Sukhadia University. Passionate about learning and academia, he continues advancing the field across research, writing, advisory boards, and teaching core subjects like corporate finance, strategy, economics, and entrepreneurship. Dr. Sachin Gupta has excelled across his robust academic journey, including earning his Ph.D., M.Phil., MBA in finance, master's in commerce, and B.Com. He further bolstered his finance credentials via an executive programme at XLRI Jamshedpur and certificate from IIM Indore.
