Security Officers and Supervisors: 150 Things You Should Know presents an array of relevant topics, including addressing “Tips of the Trade” in how to manage a team of professionals and serve as an effective supervisor. This includes both keeping management informed of decisions, aligning policy, procedure, and training with business objectives, and hiring and managing a team of professionals to maintain continuity of operations and a safe, secure environment. There are many factors involved in managing a department and workforce and the book uses a handy-reference format to present the salient information, both concrete knowledge as well as the softer skills, required for managers to motivate individuals and lead teams to pull in the same direction.
Short, easy-to-read chapters include lists of relevant definitions, some do’s and don’ts, best practices, emerging trends, and well as example case studies based upon the authors’ professional experience. The primary goal is to provide a foundation for readers to identify, comprehend, and apply management concepts and security principles in their own environments so that readers will be readily prepared to troubleshoot problems and overcome challenges.
Building and leading a trusted team that can set and achieve clearly outlined objectives begins with leadership. Security Officers and Supervisors: 150 Things You Should Know outlines those principles and traits required for professionals to succeed when promoted (though, more often than not, thrust!) into a security supervisory role.
By:
Lawrence J. Fennelly,
Marianna A. Perry
Imprint: CRC Press
Country of Publication: United Kingdom
Dimensions:
Height: 234mm,
Width: 156mm,
Weight: 730g
ISBN: 9781032515267
ISBN 10: 1032515260
Pages: 382
Publication Date: 01 August 2024
Audience:
Professional and scholarly
,
Undergraduate
Format: Paperback
Publisher's Status: Active
PART 1: SECURITY OFFICERS 1. Being a Security Officer is NOT an Easy Job 2. Professionalism 3. The Mission of a Security Officer 4. The Role of the Security Officer 5. Post Orders 6. Ethics and Standards of Conduct 7. What Authority or Power do I have as a Security Officer? 8. Public Relations and the Art of Service: 10 Key Points 9. Productivity: Six Reports 10. Respect 11. How to be Successful 12. Are You Feeling Overwhelmed? 13. Stress and Burnout 14. The Importance of Effective Report Writing 15. Security Officers Who Give Life-Saving Care and Good Samaritan Laws 16. “If you See Something, Say Something™” 17. Physical Security: Ten Things You Should Know 18. Twenty-Five Reasons Why You Need to Obtain a Security Certification 19. Analyzing Risk 20. Master Planning of Physical Systems for Security Officers: Six Points 21. Security Officers and Penguins (Yes, Penguins) 22. The Importance of Effective Communication 23. Ten Key Communication Points for Security Officers 24. Ten Things That Require Zero Talent 25. Six-Point Checklist for Intrusion Detection Systems 26. Six-Point Checklist for Access Control Credentials (Keys/Fobs/Cards) 27. Six-Point Checklist for Security Surveillance Systems 28. Six-Point Checklist for Lights and Lighting 29. Six-Point Checklist for Fences and Walls 30. Six-Point Checklist for Policies and Procedures 31. Six-Point Checklist for Security Officers 32. Six-Point Checklist for Crime Prevention Though Environmental Design (CPTED) 33. Ten Security Books Every Security Officer Should Have on Their Bookshelf 34. Vulnerability Assessment 35. Crime Prevention Strategies That Will Help You with an Assessment 36. Thirty Things Most Book Don’t Tell You to Look for When Doing Vulnerability Assessment 37. The Changing Face of the Security Industry 38. Crime Displacement 39. Using Environmental Design to Increase Security 40. Ten Steps to Reduce Risk 41. Different Types of Risk 42. Techniques for Dealing with Risk 43. Strategies to Reduce Risk 44. The Importance of Signage 45. Safety on the Job 46. The Art of Training 47. Parking Garages and Parking Lot Security: Using CPTED Principles 48. Fifty Things to Consider When Designing Out Crime 49. Incident Report Writing 50. General Safety Rules for Security Officers 51. Communications Device Usage 52. Sexual Harassment 53. Creating a Report 54. Military Time: The 24-Hour Clock 55. The Phonetic Alphabet 56. Using a Fire Extinguisher 57. When Emergency Medical Personnel Arrive, Part 1 Introduction, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI 58. When Emergency Medical Personnel Arrive, Part 2 Facility Manager’s Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI 59. When Emergency Medical Personnel Arrive, Part 3 Human Resources Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI 60. Training 61. Pre-Patrol Intelligence 62. Effective Patrol Techniques 63. Equipment Check 64. Prevention of Crime 65. Crime Analysis 66. Deter, Deny, Delay, Deny 67. Lighting 68. Deterrents 69. Fraternization 70. Bomb Threat Checklist 71. Incident Report Form 72. Target Hardening 73. Grooming and Uniform Standards 74. Risk Management and Security Master Planning for Events and Festivals 75. Active Violence/Active Shooter Guidelines - Run, Hide, Fight 76. Traditional Physical Security Countermeasures (Crime Prevention) vs. Crime Prevention Through Environmental Design (CPTED) 77. Dealing with Difficult People and Situations 78. Motivation 79. Rest, Relaxation and Exercise 80. Legal Liability and Inadequate Security 81. Effective Trainers 82. Five Steps for Violence Prevention 83. Disinformation 84. Vehicular Accidents Involving a Company Vehicle 85. Bullying in the Workplace 86. Burglary – Still the Common Crime 87. Preventing Vehicle Crimes 88. If Something Doesn’t Look Right, Tell Someone! 89. Community Policing 90. Mental Health Issues and CPTED 91. Do You Fear That Your Job Will Become Obsolete? 92. Knowledge and Awareness 93. Proprietary vs. Contract Security Officers 94. Walking and Working Surfaces are Critical for a Safe Work Environment 95. Understanding Crime Issues 96. Crime and Opportunity 97. Security/Situational Awareness 98. Emotional Intelligence 99. Stationary or Post Duty 100. Civil Disturbances, Riots or Protests 101. How to Handle Trespassers 102. Dealing with Homelessness Individuals 103. Suspicious Mail or Packages 104. Artificial Intelligence (AI) and Security 105. Smart Devices and Network Safety and Security 106. Robots and Drones in the Security Industry 107. What You Should Know About NFPA 730® 108. Video Analytics 109. Checklist of Parking Lot or Garage Security Solutions 110. Naloxone for an Opioid Overdose 111. License Plate Reader Technology 112. Physical Security 113. What’s the Difference Between a Security Officer and a Security Guard? 114. Police Officers vs. Security Officers 115. Investigations: Luck or Skill? 116. Testifying in Court 117. Suspect and Vehicle Descriptions 118. The Broken Window Theory: Controlling Physical Deterioration and Disorder 119. Proactive vs. Reactive Security for an Effective Security Process 120. Patrolling in Hazardous Areas 121. Marijuana and the Security Industry 122. Identity Theft 123. Insider Threats 124. The Culture of Security 125. The Security Officer of the Future PART TWO: SECURITY SUPERVISORS AND MANAGERS 126. The Leader as an Agent of Change 127. Security Supervisors 128. Security Managers 129. Recruiting, Hiring and Orientation for Security Officers 130. Effective Security Officer Scheduling 131. Developing a Security Budget 132. How to Design a 5-Year Plan 133. Sexual Harassment – Additional Supervisor Responsibilities 134. Managing a Multigenerational Workforce 135. How to Engage and Empower Security Officers 136. 100 Things Security Supervisors and Managers Need to Know 137. Facility Security Plan 138. Cross-Training 139. Building an Effective Security Team 140. Female Security Officers 141. What Does Employee Turnover Really Cost? 142. Diversity, Equity, and Inclusion in the Security Industry 143. Dealing with the Press or News Media after an On-Site Incident 144. Managing in the Age of Technology 145. Leadership vs. Management 146. How Secure is Your Security Operation? 147. U.S. Bureau of Labor Statistics: Security Guards (aka: Security Officers) 148. Change and the Visionary 149. Raising the Bar for Security Officers 150. There is Hope for the Future of the Security Industry
Lawrence J. Fennelly, CSSM, CPOI is an internationally recognized authority on crime prevention, security planning and analysis, and on the study of how environmental factors (CPTED), physical hardware, alarms, lighting, site design, management practices, litigation consultants, security policies and procedures, and guard management contribute to criminal victimization. In 1998, Lawrence was appointed to a 5-year position on the Board of Directors of the International Foundation for Protection Officers (IFPO), elected Chairman in 2019 and is currently on the Advisory Board of the IFPO. Lawrence is a frequent presenter at the annual ASIS International (GSX) Seminar. He was the recipient of the prestigious President’s Award by ASIS International in 2015. Mr. Fennelly was previously employed with Apollo Security, Computershare, Inc., as well as a sergeant at Harvard College, employed by the Harvard University Police Department in Cambridge, Massachusetts. He was trained as a crime prevention specialist and served in this capacity for over 21 years at Harvard. He was also the department’s training officer and assistant court officer. As part of his role as an officer at Harvard, Larry also was a deputy sheriff in both Suffolk and Middlesex counties (Massachusetts). Marianna A. Perry, M.S., CPP is a Certified Protection Professional (CPP) through ASIS International and has 35+ years of progressive experience in law enforcement, physical security, safety and loss control. Marianna received her B.A. Degree from Bellarmine University and her Master’s Degree from Eastern Kentucky University. She is a safety and security consultant and is a frequent presenter at the annual ASIS International (GSX) Seminar. Marianna is a former trooper and detective with the Kentucky State Police and was previously the Director of the National Crime Prevention Institute (NCPI) at the University of Louisville.
