Michel Felix is Professor of Management at Skema Business School and a consultant for service companies. He received his PhD in Management in 1993, where his dissertation was awarded the Paris Chamber of Commerce award. His research interests include methodologies for managing service provision, innovation, and value creation processes in development policies. Philippe Vaesken is Professor of Management at IAE Lille, Lille University, and a consultant for public institutions. He received his PhD in Management in 1999 and is a graduate of the IESEG. He is interested in, amongst other kinds of management, public policies management and territorial management.