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English
John Wiley & Sons Inc
31 January 2014
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new ""Scripts for Service Scenarios"" throughout to help servers practice real-world scenarios. 
By:  
Imprint:   John Wiley & Sons Inc
Country of Publication:   United States
Edition:   3rd edition
Dimensions:   Height: 229mm,  Width: 188mm,  Spine: 18mm
Weight:   590g
ISBN:   9781118116876
ISBN 10:   1118116879
Pages:   304
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

Founded in 1946, The Culinary Institute of America is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.

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