Scott Grates' words of wisdom ring true. Relationships matter and doing good is doing right by others. Referrals Done Right is a practical book with simple strategies that any small business owner can use to achieve long-term sustainability and growth. Scott shares what he and I agree matters most-That at the end of the day it really is all about the circle of grace. DAVID CASULLO Author, Entrepreneur, Up builder In this book, Scott shares his history, struggles, determination and successes, and parses them out in a way that meets the reader where they are, and can be implemented in a variety of fields and experiences. Scott eschews traditional selling models in favor of a relationship-based approach to his business and gives the reader a step-by-step path to their own successes. ANN RUSHLO REALTOR(R) Association Executive/Leadership Consultant Referrals Done Right is honest, straightforward and ingeniously witty. Exactly how Scott approaches life and what has made him a successful and respected small business owner and human. His strategies aren't just insightful in theory, they are practical and proven in the real world. CARRIE MCMURRAY Vice President Paige Marketing Communications Group