Quality Management in Learning and Development

“If your approach to quality assurance is a checklist at the end of your course, it’s time to pick up a copy of this book and rethink your strategy. Hadiya will guide you through a tactical approach to ensuring quality in your training with a thoughtful process and practical examples.” —Sarah Mercier, CEO, Build Capable   “Hadiya Nuriddin has written a must-read primer that proves why an L&D team cannot survive (let alone succeed) without an informed process in place to identify and address mistakes. Through industry insights (and an engaging case study providing a solid example throughout), this book walks you through defining, planning for, assuring, and controlling quality in your learning programs—a surefire way to increase the value of the L&D function in the eyes of business leaders, stakeholders, and learners.” —Karin Rex, Chief Geek, Geeky Girl   “This is a must read for all organizations that care about delivering quality content to their learners. Hadiya, always a storyteller, makes an otherwise mundane task like quality management interesting and insightful.” —Daniel Keckan, CEO, Cinécraft Productions   “Quality Management in Learning and Development is a comprehensive toolkit for excelling in the e-learning sphere. Hadiya has brilliantly bridged the gap between theory and practice by providing actionable steps for quality improvement!” —Garima Gupta, Founder and CEO, Artha Learning   “Quality Management in Learning and Development profoundly addresses the central aspects of quality management with an eloquent balance of rigor, scope, and tangible cases. It will challenge you to rethink your quality management practices, inspire you to improve upon them, and provide you with a practical road map for you and your team to co-create a shared meaning, mission, and approach to integrating a quality management system into your workflows.” —Kristin Torrence, Head of Learning Engineering, Talespin   “This book came at the perfect time, aligning seamlessly with my team’s current initiative to enhance our quality management system. The inclusion of a detailed case study not only grounds the theoretical concepts in a practical application but also provides a clear, step-by-step blueprint that illuminates the path to an optimized and effective quality management system.” —Tabatha Dragonberry, Senior Instructional Designer, USAA   “As an L&D professional, you understand the value of quality products, but Hadiya immediately gets you thinking about a holistic quality-first mindset. With evidence-based research, Quality Management in Learning and Development takes you on a journey that covers the entire spectrum from policy to procedures, strategies, and production. This book is the one you didn’t know you needed.” —Kevin Thorn, EdD, Director of Development, Artisan Learning   “Looking to move away from endless review cycles, inconsistent learning design, and haphazard quality processes? L&D managers, senior IDs, and anyone working to improve the training their team creates will benefit from following this systematic, sustainable, and proactive approach to quality management.” —Christy Tucker, Learning Experience Design Consultant, Syniad Learning “Hadiya offers an essential and accessible guide for any learning professional committed to ensuring quality in the development of learning experiences. I’m now excited to further define my team’s quality management system—something I never thought I would say!” —Meg Bertapelle, Senior Instructional Designer   “Hadiya’s writing drew me in immediately. Her engaging real-life experiences mirrored many of the same work situations I’ve faced. Pairing her art of storytelling with the underlying principles behind quality management, she makes the topic approachable for anyone in L&D. Plus, as a reader, you are left with practical tips, guides, and worksheets you can immediately apply in your workplace to create your own quality management system.” —Tracy Parish, Instructional Designer and Consultant, Parish Creative Solutions   “Never before has there been such solid attention on quality management in L&D until now. Hadiya’s perspective on this matter is what generations of learning professionals will reverently refer to as the cornerstone of their practice.” —Tameka J. Harris, Pro Learning Design Strategist, IDSuccess Design Studio   “It’s one thing to design a great learning solution—but without a focus on quality, what you produce may fall flat. Hadiya lays out specific tactics you can apply to your learning projects from day one to ensure quality across all layers of the experience and process. This book is a must have on any L&D professional’s reading list!” —Cammy Bean, Senior Solutions Consultant, Kineo; Author, The Accidental Instructional Designer