Quality Control for Dummies

Larry Webber, Michael Wallace

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For Dummies
15 December 2006

Production & quality control management

So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.

Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you’ll ever need to enhance your company’s quality, including:

Understanding the importance of quality standards Putting fundamental quality control methods to use Listening to your customer about quality issues Whipping quality control into shape with Lean Working with value stream mapping Focusing on the 5S method Supplement a process with Kanban Fixing tough problems with Six Sigma Using QFD to win customers over Improving you company with TOC

This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With Quality Control For Dummies, you’ll be able to speed up production, eliminate waste, and save money!

By: Larry Webber, Michael Wallace
Imprint: For Dummies
Country of Publication: United States
Dimensions: Height: 234mm, Width: 185mm, Spine: 23mm
Weight: 522g
ISBN: 9780470069097
ISBN 10: 0470069090
Pages: 384
Publication Date: 15 December 2006
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Introduction 1 Part I: Understanding the Basics of Quality Control 7 Chapter 1: Defining and Explaining Quality Control 9 Chapter 2: Understanding the Importance of Quality Standards 19 Chapter 3: Using Quality Assurance for the Best Results 33 Chapter 4: The Role of Inspection in Quality Control 47 Part II: Putting Fundamental Quality Control Methods to Use 61 Chapter 5: Starting Down the Road to Quality 63 Chapter 6: Detecting the Voice of the Customer in Quality Issues 81 Chapter 7: Preparing to Measure Your Current Quality Process 95 Chapter 8: Collecting Your Quality Data 107 Chapter 9: Evaluating Quality with Statistics 131 Chapter 10: Assessing Quality with Statistical Process Control 155 Part III: Whipping Quality Control into Shape with Lean Processes 177 Chapter 11: Gathering the Nuts and Bolts of Lean Processes 179 Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping 199 Chapter 13: Focusing on the 5S Method 213 Chapter 14: Empowering Workers to Make Changes with Rapid Improvement 235 Chapter 15: Looking at Lean Materials and Kanban 255 Part IV: Surveying Other Quality Control Techniques 273 Chapter 16: Combining the Best of All Worlds in Total Quality Management 275 Chapter 17: Fixing Tough Problems with Six Sigma 289 Chapter 18: Delving into Quality Function Deployment 311 Chapter 19: Considering the Theory of Constraints 325 Part V: The Part of Tens 339 Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process 341 Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques 347 Index 351

Larry Webber is a Six Sigma Black Belt and quality improvement facilitator. Michael Wallace has developed quality control software for all types of companies.

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Quality Control for Dummies

Larry Webber, Michael Wallace

$41.95

Paperback

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