Public Service Explained: The Role of Citizens in Value Creation

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Greta Nasi (Bocconi University) Stephen Osborne (University of Edinburgh Business School)

Public Service Explained

The Role of Citizens in Value Creation

Greta Nasi (Bocconi University), Stephen Osborne (University of Edinburgh Business School), Maria Cucciniello (Bocconi University) , Tie Cui (University of Edinburgh Business School)

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English

Cambridge University Press
19 December 2024

Social welfare & social services; Public administration; Non-profitmaking organisations; Civil service & public sector

Series: Elements in Public and Nonprofit Administration

Summary
Details

This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

By: Greta Nasi (Bocconi University), Stephen Osborne (University of Edinburgh Business School), Maria Cucciniello (Bocconi University), Tie Cui (University of Edinburgh Business School)
Imprint: Cambridge University Press
Country of Publication: United Kingdom
Weight: 274g
ISBN: 9781009532914
ISBN 10: 100953291X
Series: Elements in Public and Nonprofit Administration
Pages: 74
Publication Date: 19 December 2024
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active