Oxford English for Careers

1: Arrivals Cultural differences in greetings, points of arrival, greeting and introducing 2: A place to stay Welcoming guests, registration procedures, hotel services 3: Tourist information services Assessing customer types, tourist information centres, recommendations 4: Holiday rep Attitudes, tipping, resort representative, a welcoming talk 5: Eating out Food festivals, national dishes, food tourism, taking an order 6: Rural tourism Sensitivity to the environment, local people and rural tourism, information about the weather 7: Attractions and events Different cultures - different responses, describing a festival, bringing attractions to life 8: On tour Personal appearance, training, qualifications, tour guide to tour manager 9: Hotel entertainment Customers of all ages, working with kids, activities for different age groups 10: Specialized tourism Cross-cultural misunderstandings, special requests, disability access 11: Business travel Cultural awareness, business travel in your country, the needs of the business traveller 12: Checking out Quality standards, receptionist duties, solving problems, checking guests out