Mine the Gaps

I hired Steve for several strategic life science supply chain projects, and he has consistently leveraged the methodology covered in this book with remarkable results. Even though this approach is very structured, it is surprisingly effective in addressing a large variety of supply chain challenges. We have utilized the Mine the Gaps framework to achieve many bottom-line and top-line improvements, such as ✓ Improving on-time delivery from less than 50% to over 90% within a quarter ✓ Improving warehouse storage capacity by 5x ✓ Reducing order entry backlog by 95% ✓ Reducing sales order backlog by 50% ✓ Reducing customer order lead times by 50% ✓ Reducing materials costs by 4% It is generally believed that to achieve such transformational results, large investments are required in sexy technology such as AI, control towers, etc. and that it would take a long time to achieve. I can attest to the fact that all this was achieved with precisely zero dollars of capital investment, and many of the improvements were completed within three months. Did I mention that this was also during a pandemic? As you will find from this book, the approach is surprisingly simple if you follow the framework and don't over complicate your efforts. Obviously, the Mine the Gaps framework alone will not be enough. You will still require strong leadership and enthusiastic employees. But now they have a playbook to help guide them on their journey, from selecting a strategic objective to successfully realizing benefits from projects that were intentionally selected to create timely and meaningful impact. The patients that rely upon the effective management of your supply chain to deliver life-saving equipment and drugs will be grateful that you have taken the time to understand the Mine the Gaps system. (Supply Chain Executive, Global Life Science Market Leading Organization)