Mindful Manners

TABLE OF CONTENTS      INTRODUCTION Chapter 1 YOUR PERSONAL BEST  Prepare for Success   Building Your Brand  Appearance and Attire   First Impressions   Clothes Encounters  Gauge in Brain  (Formal vs . Informal)  Hygiene and Grooming Guide    Posture   11 Grammar Swearing and Offensive  Language   Time Sensitivity    Feedback  My Space   Wrap Up  Chapter 2 PEOPLE SKILLS Take a Hard Look at  Your Soft Skills  Connecting and Building  Rapport  Listening Skills   Conversational Skills   Body Language   Handshake and Other  Greetings Introductions Playbook Name Game  Networking Etiquette  Disability Etiquette  Chapter 3 YOUR WORLD Living with Manners   Retail Rudeness   Medical Office Manners   Etiquette of Worship Parking Lots and Garages   Chapter 4 FUN AND FITNESS Entertainment Health and Fitness  Chapter 5 MANNERS HIT  THE ROAD Getting There    Hotel Hospitality   Chapter 6  COMMUNICATING  COURTESY  Thank-You Notes and Letters   Business Letters  Words of Condolence Grammar Review  Chapter 7 GOING SOCIAL Cell Phone Courtesy   Texting  Social Media  Chapter 8 BE OUR GUEST Invitations    Receiving an Invitation    Party Playbook  Houseguest Handbook  Gifts—General Guidelines  Party Protocol   Chapter 9 MANNERS GO  TO WORK Job Interview Etiquette  You’re Hired!  Welcome Aboard  Gender-Neutral Courtesy   Business Cards—Owner’s Manual  Meetings Manners  EZ Email Etiquette   Chapter 10 DINING DECODED General Guidelines Tabletop Tour  Dining Styles  Restaurant Dining Customer Courtesy Fast-Food Finesse   Food-Service Glossary    Chapter 11  DOWN THE AISLE Determine Your Vision  Timeline  Save-the-Date  Announcements  Invitations  Ceremony  Reception  Gifts Thank-You Notes