Meaningful Healthcare Experience Design

Improving Care for All Generations

Scott Goodwin

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English

CRC Press
13 December 2021

Service industries; Doctor patient relationship; Medical administration & management

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

By: Scott Goodwin
Imprint: CRC Press
Country of Publication: United Kingdom
Dimensions: Height: 254mm, Width: 178mm,
Weight: 660g
ISBN: 9780367494919
ISBN 10: 0367494914
Pages: 304
Publication Date: 13 December 2021
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Scott Goodwin, MA, MBA, DA, RN, CPHQ, LSSBB, has worked in healthcare for more than forty years beginning as a night shift ward clerk on a hospital patient care unit. He has twenty-five years of experience in senior quality leadership positions in for-profit, religious, community and critical access hospitals and extensive experience in healthcare quality consulting. He has designed and taught college graduate courses in healthcare quality, Lean and organizational ethics and has presented at national quality conferences. His doctoral dissertation is titled Healthcare Organizational Metaphors and the Implications for Leadership. He owns AWLG Healthcare Consulting, LLC. He is the author of Transition to 21st Century Healthcare: A Guide for Leaders and Quality Professionals (CRC Press 2016) and Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook (CRC Press 2016).