ABOUT THE AUTHOR William Panek, MCP, MCSE, MCSA, MCTS, MCITP, CCNA, is a five-time Microsoft MVP winner. He has taught at Boston University, Clark University, and the University of Maryland. He conducts live online classes for StormWind Studios and has been a consultant and trainer for the United States Secret Service, Cisco, the United States Air Force, and the United States Army.