ABOUT THE AUTHOR BEN LEE has spent most of his professional career working with Microsoft technologies, and for the last 10+ years he has specialized in their Unified Communications and Collaboration stack. Since Teams entered the market, he has been helping organizations to understand how to deploy and adopt it successfully. He has helped organize many IT User Groups and enjoys sharing knowledge and lessons learned through online platforms and speaking engagements. He currently works as the Microsoft Technology Lead for a global Direct Routing as a Service provider, helping companies migrate their telephony workload into Teams.