Mastering Hospitality

I have long valued Iwan Dietschi's leadership, his ability to inspire others, and his commitment to his guests, staff, and the enduring values of true hospitality. In his excellent book, he guides young and established hoteliers alike to create their own pathway to success and calls on all professionals, including senior leaders, to reflect on their responsibility to continually evolve and strengthen their vision, capabilities, and example of excellence. Herve Humler Founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company and former President and Chief Operating Officer of Bulgari Hotels & Resorts and St. Regis Hotels & Resorts Iwan Dietschi is a true master of the art of hospitality. Through his own story, his 5-star career journey, and his wide experience leading others, he shows the value of being true to yourself while always putting people first. With heart and practical guidance, he lays out an 8-step path anyone in the business of people can follow to achieve one's goals and create a career with purpose. Howard Behar Former president of Starbucks and author of It's Not About the Coffee Iwan Dietschi embodies the passion of hospitality. As part of the 8 Principles in Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed. The eternal enquiring mind makes for a more satisfied professional who is also better able to interpret today's changing consumer demands. Mary Gostelow Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers achieve leadership excellence and maintain the quality and brilliance that are required in a 5-star world. Andrea Scherz Owner and Managing Director, Gstaad Palace, Switzerland A must-read for all who seek to advance and be a leader in the hospitality field. Drawing on Dr. Iwan Dietschi's proven leadership that has inspired so many, Mastering Hospitality demystifies the best practices of hospitality and offers readers the most compelling view of what it means to be a master hotelier. Dr. Ronald Black Contributing Faculty, DBA Program, College of Management and Technology, Walden University As a seasoned hotelier, I have admired Iwan for his endless empathy, indisputable expertise, and incredible accomplishments. In Mastering Hospitality, Iwan Dietschi takes readers on his fascinating journey of becoming a superstar in the world of luxury hotels. It is an indispensable chef-d'oeuvre for anyone seeking success in the service industry in general or the hotel business in particular. Learn from the best to become the best! Dr. Anne-Marie De Scheemaecker Group CFO, IGC Group, Antwerp, Belgium Iwan Dietschi is an expert on leadership and luxury with an enormous talent for creativity, which makes him a unique leader in our industry. I have followed his brilliant Ritz-Carlton career and am delighted to endorse his new book, which shares the fruit of years of experience. Pierre Perusset General Manager, The Ritz-Carlton, Hong Kong