Lynn E. Gates is director of collections and content at the University of Colorado, Colorado Springs, Kraemer Family Library. Joel D. Tonyan is director of user experience and associate professor at the University of Colorado, Colorado Springs, Kraemer Family Library.
A refreshingly hands-on, no-nonsense approach to a potentially intimidating and overwhelming process, this holistic and practical text has something to offer for new, aspiring, and seasoned technical services or systems librarians alike. Using concrete, real-world examples to illustrate, Gates and Tonyan combine project management with library technical services expertise in a comprehensive and easy-to-follow guide that addresses both the organizational and technical challenges of this work. * Laura E. Daniels, Assistant Director, Metadata Production, Cornell University Library * Offering plenty of examples and samples, this concise guide offers useful strategies for those preparing for a system migration and not just those who want to tune up an existing system. Suggestions for documenting system configurations will help every library in this age of staff turnover. Many of us know we are not using our technology to its fullest potential; Gates and Tonyan should help many libraries optimize their significant investment in library systems. * Beth Juhl, Web Services Librarian, University of Arkansas * Making the Most of Your ILS provides tools to understand and describe the work people are doing with the ILS, as well as being a great primer on the data involved. Alongside sensible advice on useful documentation there are worksheets and templates to get you started. The case studies are relatable and will spawn your own ideas on reevaluating processes to take better advantage of ILS features to save staff time and energy. * Justin Newcomer, Senior Systems Administrator, Rochester Institute of Technology *