Level 3

Customer Service Specialist

Tim Webb

$61.95 $52.96

Paperback

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English

The Choir Press
31 March 2022

Industrial or vocational training; Customer services

Series: Apprenticeship Companion

Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3 Diplomas and Certificates in Customer Service. The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner. The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward. It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.

By: Tim Webb
Imprint: The Choir Press
Country of Publication: United Kingdom
Volume: 4
Dimensions: Height: 234mm, Width: 156mm, Spine: 13mm
Weight: 360g
ISBN: 9781789632866
ISBN 10: 1789632862
Series: Apprenticeship Companion
Pages: 252
Publication Date: 31 March 2022
Audience: Professional and scholarly , College/higher education , Adult education , Undergraduate , Primary
Format: Paperback
Publisher's Status: Active

Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 3; Customer Service Specialist Apprenticeship. Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.

AUSTRALIA-WIDE LOW FLAT RATE $9.90

Level 3

Customer Service Specialist

Tim Webb

$61.95 $52.96

Paperback

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