IT Service Management

Support for your ITSM Foundation exam

John Sansbury, Ernest Brewster, Aidan Lawes , Richard Griffiths

$81.95 $69.61

Paperback

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English

BCS, The Chartered Institute for IT
21 March 2016

Information technology industries; Computing: general; Maintenance & repairs; Network management

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.

Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

By: John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths
Imprint: BCS, The Chartered Institute for IT
Country of Publication: United Kingdom
Edition: 3rd New edition
Dimensions: Height: 244mm, Width: 170mm, Spine: 12mm
Weight: 367g
ISBN: 9781780173184
ISBN 10: 1780173180
Pages: 226
Publication Date: 21 March 2016
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Reviews for IT Service Management: Support for your ITSM Foundation exam

'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition) 'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)