Increasing Effectiveness

A Guide to Quality Management

John Stone, John Stone

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Paperback

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English

Routledge Falmer
30 April 1997

Organisation & management of education; Colleges of further education; Production & quality control management

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can chose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

By: John Stone, John Stone
Imprint: Routledge Falmer
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm, Spine: 10mm
Weight: 294g
ISBN: 9780750707176
ISBN 10: 0750707178
Pages: 186
Publication Date: 30 April 1997
Audience: College/higher education , Professional and scholarly , Further / Higher Education , Undergraduate
Format: Paperback
Publisher's Status: Active

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

John Stone

Reviews for Increasing Effectiveness: A Guide to Quality Management

'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998