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Human-centred design for IT service management by Katrina Macdermid at Abbey's Bookshop,
Human-centred design for IT service management
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Katrina Macdermid KayJayEm Services

Human-centred design for IT service management

Katrina Macdermid,  KayJayEm Services

$180.95   $144.78

Paperback

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English
Stationery Office Books
20 June 2023
Computing & IT
Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves
By:   ,
Imprint:   Stationery Office Books
Country of Publication:   United Kingdom
Edition:   2nd ed., 2023
Dimensions:   Height: 190mm, 
ISBN:   9780117094376
ISBN 10:   0117094374
Pages:   171
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

Katrina Macdermid is considered a visionary in the IT service management learning domain. Katrina has developed a unique training platform and methodology, infusing her team with human-centred design to deliver outstanding learning experiences for her clients. She trains and advises international and publicly listed financial institutions, health providers, and the public sector in ITIL, human-centred design and IT service management.

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