Hospitality Experience

Frans Melissen, Jean-Pièrre van der Rest, Stan Josephi , Rob Blomme

$179

Paperback

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English

Wolters-Noordhoff B.V.
26 March 2015

Management & management techniques; Hospitality industry; Hotel & catering trades

Series: Routledge-Noordhoff International Editions

Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.

The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.

Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.

By: Frans Melissen, Jean-Pièrre van der Rest, Stan Josephi, Rob Blomme, Jeroen Bosman
Imprint: Wolters-Noordhoff B.V.
Dimensions: Height: 240mm, Width: 170mm, Spine: 18mm
Weight: 480g
ISBN: 9789001813857
ISBN 10: 9001813852
Series: Routledge-Noordhoff International Editions
Pages: 286
Publication Date: 26 March 2015
Audience: College/higher education , A / AS level , A / AS level
Format: Paperback
Publisher's Status: Active

1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership

Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands