Tony Myers has worked for over 15 years in the tertiary sector helping learners develop skills in academic and technical writing. He is currently an assistant professor teaching at Zayed University, specializing in ESAP. He has previously written books on academic writing, psychoanalysis, and literature for Routledge and for Bloomsbury Academic, and has published articles on genre pedagogy, feedback literacy, and remote learning. Jaime Buchanan is a senior lecturer at Zayed University who has taught academic and technical writing in higher education since 2010. She has published articles on subjects as diverse as pedagogy, feedback literacy, and remote learning. She is passionate about developing an awareness of effective writing strategies in her students to promote best practice communication in IT.