Paul Marsden is a Chartered Quality Professional with the Chartered Quality Institute, who has nearly thirty years’ experience of quality management in the construction, telecommunications, banking, security, aerospace, energy and rail fields. He specialises in quality management capability, sustainability, continual improvement, customer satisfaction, lean programmes, auditing and creating business intelligence platforms to collate and report performance data and information. Paul has had a diverse career, including being a Member of Parliament, Head of Quality at Horizon Nuclear Power, Head of Quality at Horizon Nuclear Power and Interim Secretary-General of a European construction trade association.
"""Marsden wraps up the book including appendices and further readings for the benefit of the reader if they wish to delve further into a specific topic explored in the text. As a smaller text, this book is jam-packed with relevant information and is an incredible tool to have."" -Jenna Collignon, Editor, Matrix Group Publishing"