Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop...

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Hanh thi Nguyen (Hawaii Pacific University, USA) Taiane Malabarba (University of Potsdam, Germany)

Developing Interactional Competence at the Workplace

Learning English as a Foreign Language on the Shop Floor

Hanh thi Nguyen (Hawaii Pacific University, USA), Taiane Malabarba (University of Potsdam, Germany)

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English

Routledge
20 August 2024

Language acquisition; Literature: history & criticism; Applied linguistics for ELT

Series: Routledge Advances in Second Language Studies

What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners’ observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals’ changes in interactional conduct take place locally and longitudinally.

With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.

By: Hanh thi Nguyen (Hawaii Pacific University USA), Taiane Malabarba (University of Potsdam, Germany)
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 229mm, Width: 152mm,
ISBN: 9780367646769
ISBN 10: 0367646765
Series: Routledge Advances in Second Language Studies
Pages: 298
Publication Date: 20 August 2024
Audience: College/higher education , Primary
Format: Hardback
Publisher's Status: Forthcoming

Contents List of Figures and Tables Acknowledgements Conversation Analytic Transcription Notations Foreword Acknowledgements Chapter 1: Interactional Competence and Its Development Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System Chapter 3: Evolving From Interactional Troubles Chapter 4: Harvesting Interactional Materials from Co-Participants’ Turns Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure Chapter 6: Optimizing Interactional Practices Through Recurrent Participation Chapter 7: Discussion References Index