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Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a board-certified ANCC nurse executive with more than 20 years of leadership experience. She earned a bachelor of science in nursing from Thomas Jefferson University and a master of science in health administration and wellness promotion from California College for Health Sciences as well as a master of science in nursing in organizational leadership from Independence University. Clancy also completed the Wharton Executive Leadership Program at the University of Pennsylvania in 2014. Clancy is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard science as a catalyst for soft-skill leadership development. Areas of specialty include patient experience strategy, empathy training, critical conversations, and building workplace resiliency. She is committed to helping organizations build healthy and productive workplace environments. In addition to presenting, coaching, and consulting, Clancy also leads the client experience department at Bayada Home Health Agency. Clancy is a member of many professional organizations, including the New Jersey State Nurses Association (NJSNA), the American Nurses Association (ANA), the Beryl Institute, the American Organization of Nurse Leaders (AONL), Sigma Theta Tau International Honor Society of Nursing(Sigma), and the Organization of Nurse Leaders, New Jersey (ONL NJ). Clancy has received various honors and awards. In 2015 she was featured as the ""Leader to Watch"" in the AONL Voice of Nursing Leadership journal. In 2016 she received the Professional Nurse RecognitionAward from ONL NJ, and in 2018 she received the Nursing Beacon of Light Award from the NJSNA.
""Critical Conversations in Healthcare, 3rd Edition, imparts useful tools and resources to enhance effective communication using not only verbal means but also other influences including body language, tone, and mindfulness. Cheri's approach enables the reader to pause, take a breath, lean in, and listen with clarity and confidence. Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote 'win-win' results."" -Martin S. Manno, PhD, RN, NEA-BC, CENAssociate Chief Nurse, Medical Center Education and Library ServicesCorporal Michael J. Crescenz VA Medical CenterPhiladelphia, PA ""Cheri Clancy's Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It covers multiple frameworks including emotional intelligence and competence as they inform interpersonal skills development and execution, often in difficult circumstances. This well-crafted translational work is organized around practical guidelines and application of effective, actionable techniques across contexts, including organizational culture and behavior. It is a wonderful resource on conversational know-how in healthcare."" ""Cheri Clancy delivers once more with this essential guide for healthcare professionals navigating intricate conversations. Packed with practical insights and strategies, this book empowers readers to communicate effectively and compassionately in difficult scenarios, ultimately enhancing patient outcomes and interprofessional relationships."" -Bob Dent, DNP, RN, FACHE, FAAN, FAONLChief Nursing Officer, Emory HealthcarePresident, Dr. Bob Dent, LLC ""The third edition of Critical Conversations in Healthcare could not have been more timely. The pandemic and its aftermath, compounded by the social and political polarization of recent years, have made meaningful conversations both more important and more challenging than ever before. This book offers a complete and easy-to-follow formula for choosing the right words, right tone, and right body language for every situation. Thoroughly researched and documented yet easy to use, this is a must-read for everyone in a healthcare leadership role."" -Joe Tye, MHA, MBAConsultant, speaker, and authorAdjunct Assistant Professor, University of Iowa College ofPublic Health's Department of Health Management and Policy
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