Dr Elaine Cook is the Manager Humanistic Education & Training at Holland Bloorview Kids Rehabilitation Hospital. Her research focus is the neuroscience of optimal functioning and language. Dr Gilbert J. Greene is Professor Emeritus at The Ohio State University in the College of Social Work. Joanne Maxwell, PhD (candidate), is Vice President, Experience, Transformation and Social Accountability at Holland Bloorview Kids Rehabilitation Hospital. Her research interests include transitions in care, and client- and family-centred care.