The Chief Information Officer's Body of Knowledge

Preface xi Introduction xv Regis McKenna Is the CIO Ready for This New World? xx Part One: People Chapter 1: Collaboration and Teamwork 3 Robert Slepin Signs, Symptoms, and Root Causes 4 Modeling the Way 4 The IT Leadership Team Is Critical to Success 5 Developing Teaming Skills throughout IT 7 Recruiting for People Skills 8 Setting Clear Direction 8 Communicating Effectively 10 Summary 11 Chapter 2: Recruiting Best Practices 13 Walter Bacon Internal Recruiters 15 Networking 16 Partners 17 Selecting a Partner 18 Working Effectively with Your Partner 20 Plan for Flexibility 22 Envision Your Ideal Team 22 Interpreting Resumes 23 Interviewing 25 Selling Yourself, Your Team, and the Company 27 Checking Credentials 28 Summary 31 Chapter 3: Career Pathing: Retaining and Developing Your Best and Brightest 33 Art Klein Introduction: The Challenge of IT Staffing 33 The Role of the CIO 34 The Career-Pathing Solution Space: Depth, Breadth, Clarity, and Flexibility 35 Finding Your Place in the Solution Space 41 Conclusion 43 Chapter 4: Why Provide Professional Development to IT Professionals? 45 John Moran, PhD Types of Professional Development 46 Recommendations for the CIO and Other Executives 49 Conclusion 49 Chapter 5: Skill Building for the IT Professional: Training, Training Plans, and Maintaining Skills 51 Rossella Derickson Developing the Training Plan 52 Conclusion 57 Chapter 6: Retain Your Talent by Creating a Fun, Engaging Culture 59 Baron Concors Show Respect 61 Reset Expectations 62 Relate to Your People 62 Remove Hierarchies 63 Recognize 63 Relax 64 Summary 64 Chapter 7: The CIO Career Guide 65 Mark Wayman You’re Fired! 65 Help Wanted 66 Representation from an Executive Placement Firm 67 The Resume—It’s Just a Bookmark 69 The Interview—No Second Chance for First Impressions 71 Closing the Deal—Never Fight over Nickels 72 Career Tips for CIOs 72 Conclusion 73 Part Two: Process Chapter 8: Strategic Alignment 77 Tim Campos Framework 78 Building the Strategically Aligned Organization 83 Conclusion 85 Chapter 9: Developing an IT Strategy 87 Mark Egan Overview 88 IT Strategy Methodology 88 Summary 101 Chapter 10: Competitive Applications of Technology 103 Michael Skaff An Early Pioneer 106 Differentiation in Education 108 Music Making 109 Summary 110 Chapter 11: A New Paradigm for Managing a Suite of Business Processes Inexpensively 113 Charles Follett and Jeff Goldberg What We Should Be Doing 114 Case Management 120 Conclusion 122 Chapter 12: Information Technology Portfolio Management 123 Pamela Vaughan What Is Information Technology Portfolio Management? 123 Understanding What ITPM Is Not 125 ITPM Process 125 ITPM Best Practices 127 ITPM Benefits 128 Conclusion 128 Chapter 13: A Beginner’s Guide to the Software Development Life Cycle 129 Stuart Robbins Case Study: Project X 130 The First Meeting 131 The Experiment 133 The First Obstacle 133 The Second Obstacle 134 Conclusion 135 Summary 136 Chapter 14: Office of the CIO 137 Makarand Utpat Situation 138 IT Strategy Creation Process 139 Creating Project Proposals as a Result of Driving an IT Strategy 140 Recommendations and Current Status 143 Lessons Learned 144 Conclusion 147 Chapter 15: Requirements 149 Allyn McGillicuddy Solution Requirements Specification 150 Requirements Management Risks 150 Stakeholder Management 151 Quality Requirements 152 Emergence of Prototyping for New Requirements 152 Dynamic Systems Development Methodology 156 Managing Requirements with the Unified Development Process 157 Agile Requirements Management 158 Agile Requirements Management: Iteration 0 161 Feature-Driven Development 162 Requirements Management Tools 162 Requirements Management Systems 163 Conclusion 163 Chapter 16: Project Risk Management 165 Sam Chughtai A New Age of Risk Management in a Global, Interconnected World 165 Why Project Risk Management? 165 Key Executive Challenges 166 Conclusion 170 Chapter 17: Project Cost Estimation 171 Subbu Murthy Concepts 172 Cost Estimation Tools and Techniques 172 Cost Estimation Process 174 Summary 175 Chapter 18: Managing Project Quality 177 William (Liam) Durbin Instituting Project Quality 178 Conclusion 185 Chapter 19: Project Reviews 187 Subbu Murthy Concepts 188 Types of Project Reviews 189 Project Review Process 192 Summary 192 Chapter 20: Compliance 195 Gary Kelly Regulatory Compliance 196 Procedural/Policy Compliance 197 Security 197 Hackers and Outside-the-Network Attacks 200 Summary 202 Chapter 21: Service Management 203 Himanshu Shah Service Management Life Cycle 203 What Is Service Management? 207 Service Delivery Models 213 Conclusion 216 Chapter 22: Balancing IT’s Workload 217 David Blumhorst IT Work Comes In through Many Chaotic Channels 217 Resource Allocation Myths 219 Organizing Demand for Work by Scale 220 Planning IT like a Manufacturing Floor 222 Different Techniques for Different- Size Departments 222 Keys to Success 225 Conclusion 225 Chapter 23: Outsourcing and Offshoring 227 Jeff Richards Reasons to Outsource 228 What to Outsource 228 Strategic Framework for Global Sourcing 230 Using the Strategic Framework for Global Sourcing 232 The Outsourcing Process 233 Conclusion 239 Part Three: Technology Chapter 24: Information Technology Portfolio Management 243 Louis Carr, Jr. Why Is IT Portfolio Management Necessary? 244 Implementing IT Portfolio Management 246 Measuring Effectiveness of IT Portfolio Management 248 Conclusion 249 Chapter 25: Strategic Information Security Management 251 David Finnis Information Security Business Alignment 251 Data Protection 255 Information Security Management Systems 259 Summary 262 Chapter 26: From Vision to Reality: Implementing Information Security 263 John M. Millican Enterprise Information Security Architecture: Bridging the Conceptual to the Actual 263 Tools of Information Security 264 Conclusion 275 Chapter 27: Business Continuity Planning 277 Dave McCandless Defining the Need for BCP 278 Process of Continuity Planning 279 Strategic Value of BCP 283 What BCP is Not 284 Emerging Technologies and BCP 285 Summary 287 Chapter 28: Overcoming the ‘‘Computer Guy’’ Stigma: A Perspective on Why Being Involved in Your Web Strategy Matters 289 Kevin L. Soohoo Purpose 290 Keyword Capitalization and Competitive Landscape 292 Social Media 293 Conclusion 294 About the Editor 295 About the Contributors 297 Index 307