Glen E. Clarke (Halifax, NS) holds a number of industry certifications such as Microsofts MCSE, MCSD, MCSA Messaging, and MCSA Security. He also holds a number of CompTIA certifications, including CompTIA Security+, CompTIA Network+, and CompTIA A+, in addition to the Prosoft Security Analyst (CIW SA) certification. Glen is an experienced trainer, author, and technical editor, and works for GigaBlink Technologies Inc., a training and consulting company located in Dartmouth, Nova Scotia. Glen is also an active member of the High Technology Crime Investigation Association (HTCIA). Richard A. Deal operates his own company, The Deal Group Inc., recently relocated to Orlando, FL. He has almost 15 years experience in the computing and networking industry including networking, training, systems administration, and programming. In addition to a BS in Mathematics and Literature from Grove City College, Richard has certifications from Cisco: Cisco instructor, Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), Cisco Certified Network Professional (CCNP), and Cisco Certified Design Professional (CCDP). As a Cisco instructor, Richard teaches 9 different Cisco classes.