Business Performance in the Retail Sector

`the book represents a most useful contribution to our understanding of what are increasingly important issues. The book is well written and the authors display their command of the broader theoretical and policy literature by skillfully integrating this with their discussion of the case of the JLP. The book is highly readable and written at a level that makes it accessible to a general audience.' Economic and Industrial Democracy `the book represents a most useful contribution to our understanding of what are increasingly important issues. The book is well written and the authors display their command of the broader theoretical and policy literature by skillfully integrating this with their discussion of the case of the JLP. The book is highly readable and written at a level that makes it accessible to a general audience.' Economic and Industrial Democracy `There are seven pages of highly relevant references and the book is presented to a standard that you would expect from the Clarendon Press in Oxford ... The approach and feel of the book is of a very serious attempt to analyse one of the country's unique retail establishments. There can be little questioning that this is a fascinating book. The chapters are always interesting and provoke the reader to think more deeply about the questions being raised ... an interesting and thought-provoking book which has set itself very difficult questions to answer ... The authors are to be congratulated on the start that they have made.' The Service Industries Journal `well-written book ... we must be grateful to Bradley and Taylor for sharing their research results with us in an informative and user-friendly way' Times Higher Education Supplement