Business Models and People Management in the Indian IT Industry: From People to Profits

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Ashish Malik Chris Rowley (Cass Business School, Univ. of London, UK)

Business Models and People Management in the Indian IT Industry

From People to Profits

Ashish Malik, Chris Rowley (Cass Business School, Univ. of London, UK)

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English

Routledge
27 March 2015

Regional studies; Economics; International business; Personnel & human resources management; Regional geography

Series: Working in Asia

The global impact of so-called ‘offshoring’, including of information technology (IT) and related services, continues to be a topic of great interest to academics, practitioners and policy makers. The Indian IT industry has sustained high levels of growth in revenues and employment since the late 1980s. Even following the global financial crisis and meltdown in 2008, the industry has reported growth, albeit at a lower rate. Furthermore, the high rates of technological change and increased competition has forced businesses and managers to be innovative and create new business models.

This book examines how managers and entrepreneurs in the Indian IT industry have explored and exploited human capital opportunities at various stages of the industry’s evolution to create innovative human resources (HR) practices and new business models. Based on extensive academic research and deep reflective practitioner accounts, this collection presents expert content, views and a coherent picture of the challenges and changes in the Indian IT industry and analyses how the industry has remained competitive in a constantly changing environment.

This book will appeal to researchers, students and practitioners, particularly in the fields of human resources and strategic management.

Edited by: Ashish Malik, Chris Rowley (Cass Business School, Univ. of London, UK)
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm, Spine: 20mm
Weight: 498g
ISBN: 9781138783188
ISBN 10: 1138783188
Series: Working in Asia
Pages: 260
Publication Date: 27 March 2015
Audience: College/higher education , Primary , A / AS level
Format: Hardback
Publisher's Status: Active

Part I: Human Capital Issues in the Indian IT Industry 1. Profiting from people management practices: An introduction 2. Context and evolution of the Indian IT Industry 3. Skills, Strategy and People Management in the IT Industry 4. HRM and Firm Performance: The Case of Indian IT/BPO Industry 5. Orchestrating Human Capital in the Indian IT Service Market: From Entrepreneurial Management to Professional Management 6. Innovative HR Practices: Evidence from three IT Software Services Organisations 7. Innovative People Management Approaches from three Software Research and Product Development Firms Part II: Reflective Practice: Practitioner Insights 8. Managing People in an IT Software Services Environment 9. Managing People in an IT Product and Research and Development Environment10. Process Consulting and Adaptations of Organisation Development in the IT Industry 11. Senior Management Mentoring and Coaching for Exploration and Exploitation 12. The World’s Largest ‘ideaprenurship™’ –Putting Employees First so the Customer Never Feels Second! 13. Towards an Integrated Model of Human Capital Management in the Indian IT Industry

Ashish Malik is Lecturer at Newcastle Business School, University of Newcastle, Australia. Chris Rowley is Professor at Cass Business School, City University, UK, HEAD Foundation Singapore and Griffith Business School, Griffith University, Australia.