"""BIFF is simple, powerful, and impactful. This book should bemandatory reading for the entire legal industry.
Once you start to use BIFF, it becomes anantidote for caustic interactions.
You can'tstop the poison, but BIFF gives you the antidote to counteract it safely.
Read it, apply it, and start to use power ofBIFF.""-Attorney Steve Riley,Atticus shareholder and podcast host ofGreat Practice. Great Life.
Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails
This book providesa simple and proven method for lawyers and staff to use in ethically responding tohostile communications, correcting misinformation by others, and initiatingproductive correspondence. The BIFF Communication method can be used by all law office personnel(paralegals, administrative assistants, receptionists, and others), with 30sample responses to common situations involving hostile or misinformed emails,text messages, and other forms of communication. BIFF stands for Brief,Informative, Friendly, and Firm.
The BIFF Communication method can also be taught to clients to help them write friendly and conciseresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how tocoach office staff, clients and their family members to use the BIFF Communication method,including ten easy key questions to ask when reviewing their correspondence.
While this method is designed primarily for written communication, thisapproach can also be used in verbal conversations, to be efficient and respectful.
The book is divided into five sections:
Learningthe BIFF method Correspondence with clients Correspondence withcolleagues Correspondence with staff and between staff Coachingstaff and clients in the BIFF method.
Each sample scenario provides a hostilecorrespondence received by the lawyer and/or staff member; then gives a temptingresponse which is not quite a BIFF (analyzed using the BIFF Checker); thengives a communication that is a BIFF."
By:
Bill Eddy,
Rehana Jamal
Imprint: HCI Press
Country of Publication: United States
Dimensions:
Height: 215mm,
Width: 25mm,
Spine: 139mm
ISBN: 9781950057399
ISBN 10: 1950057399
Series: Conflict Communication
Pages: 207
Publication Date: 09 May 2024
Audience:
General/trade
,
ELT Advanced
Format: Paperback
Publisher's Status: Active
Introduction Part 1: Learning the BIFF Method 1. Blamespeak and High-Conflict Personalities 2. The BIFF Method: Brief, Informative, Friendly, and Firm 3. The Quick-and-Simple BIFF Checker Part 2: Correspondence with Clients 4. Responding to Upset Clients 5. Initiating Difficult Issues with a Client 6. Communicating with Family Members of a Client 7. Communicating with a Nonresponsive Client 8. Terminating a Relationship with a Client 9. Website Contacts and Potential Client Inquiries 10. Mediation Clients, Refund Issues, and Copying Issues Part 3: Correspondence with Colleagues 11. Responding to Hostile Opposing Counsel on Minor Issues 12. Responding to Hostile Opposing Counsel on Major Issues 13. Initiating Difficult Issues with Opposing Counsel 14. Communicating with Experts and Other Professionals Part 4: Correspondence with Staff and Be tween Staff 15. Responding to Staff Issues and Complaints 16. Initiating Difficult Issues with Staff 17. Staff-to-Staff Communication and Conflicts 18. Correspondence with Court Staff Part 5: Coaching Staff and Clients in Using the BIFF Method 19. Teaching the Ten Questions 20. It’s Up to You Appendix A: Incivility and How To Stop It Appendix B: Sample Situations and BIFF Responses
