Linda L. French, CMA-C (AAMA), NCICS, CPC, is a certified medical assistant-clinical specialist (AAMA), nationally certified insurance and coding specialist (NCCT) and certified professional coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions and private corporations through UCSB-Extension. Lisa Turner, CMRS, M.A., M.S., B.A., has more than 25 years experience in education, teaching general office and medical office management, business communication and business law, among other subjects. Lisa has been an instructor at Southern Union State Community College in Opelika, Alabama, since 1994. A graduate of Auburn University, she holds an M.S. in human resource management from Troy University and an M.A. in education focusing on classroom technology from University of Phoenix.