Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers...

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Michael Henderson

Above the Line

How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results...

Michael Henderson

$29.95

Paperback

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English

Wright Books
27 June 2014

Economics & Business; Organisational theory & behaviour

Position your organisation's culture to attain new heights

Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company—customers, shareholder, employees' families, suppliers and the board of directors—and anyone else who may benefit from an association with the organisation.

The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.

Reveals how to create an organisational culture that achieves desired results Puts the cultural transformation process in the hands of the people directly effected Smashes some of the established and costly myths about culture and how to work with culture

This important resource is written for leaders, managers and supervisors at all levels and across industries.

By: Michael Henderson
Imprint: Wright Books
Country of Publication: Australia
Dimensions: Height: 231mm, Width: 152mm, Spine: 15mm
Weight: 413g
ISBN: 9780730312505
ISBN 10: 073031250X
Pages: 248
Publication Date: 27 June 2014
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.